We want you to have a safe and satisfying shopping experience at Jivana. Please read our return and refund policy carefully.

1. Eligibility for Return

• Medicines can only be returned if:

  • The wrong product was delivered.

  • The product is damaged, defective, or expired upon delivery.

• For safety and hygiene reasons, we cannot accept returns for opened or used medicines.

2. Return Process

• Contact our support team within 48 hours of delivery.

• Provide order details and photographs of the product (if damaged).

• Our team will guide you through the return procedure.

3. Refunds

• Once the return is approved, a refund will be processed within 7–10 business days.

• Refunds will be credited back to your original payment method.

4. Non-Refundable Items

• Opened medicines, personal care products, or items marked as “non-returnable” are not eligible for refund.

5. Cancellation Policy

• Orders can be cancelled before shipment.

• Once shipped, cancellations are not possible.

For assistance, please contact us at Jivanacure@gmail.com.